The purpose of this human resource policy is to ensure your business has adequate human resources available to service its credit licence requirements. This includes both ensuring the recruitment of appropriately skilled employees and succession planning if a responsible manager is suddenly unavailable (this also includes a plan for sole operators).
Your HR policy is one of the general conduct obligations for credit licensees. To ensure your compliance you need to test yourself against this policy regularly, document the results and take action to fix any areas of non-compliance.
QED CompliFast is an online compliance monitoring system that Australian credit licensees use to meet their NCCP compliance obligations. With different areas tested quarterly, QED CompliFast ensures adequate testing, documentation and recommended action plans for human resource policies.