As a broker operating in the mortgage industry it is important for you to ensure you are providing a great service within the regulations. This is a basic expectation of you as a professional in the industry, however, it can sometimes be quite tricky t...

QED Risk Services has noted recent commentary stating that the Household Expenditure Measure (HEM) is "likely to be abandoned". Not only did QED see this one coming once we read the first few words of the announcement about Westpac, we completely d...

Many conversations that the QED team has with brokers hinge on 'what's coming', particularly from ASIC but, increasingly so, from lenders. The law hasn't changed for some time now, so there are no new obligations as such. It's more a case of ASIC becom...

Following on from the recently published 'shadow shop' exercise undertaken by Choice magazine and the MFAA-commissioned Ernst & Young consumer survey, recent experiences by two of QED's clients may have been an indication that ASI...

Much commentary has been in circulation recently about changes to the Australian Privacy Act 1988, which will take effect from 12 March 2014 and how this will affect mortgage brokers. QED Risk Services believes that the changes are, essentially, minimal and that brokers should not need to change anything.